jlbed Privacy Policy

jlbed ("we", "us" or "our") is committed to protecting your privacy and handling your personal data with transparency, integrity and respect. This Privacy Policy describes how jlbed collects, uses, stores, shares and protects personal data when you access or use the jlbed platform at jlbed.pro, including all games, betting markets, promotions, payment services and customer support functions.

This Privacy Policy forms part of jlbed's Terms and Conditions. By registering an account and using the jlbed platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please stop using the jlbed platform and contact our support team to close your account.

jlbed collects personal data that you provide directly, data generated through your use of the platform, and technical data collected automatically by our systems. The specific categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and a copy of your government-issued identity document (National ID or passport) collected during KYC verification.
• Contact data: mobile phone number, email address, and residential address in Bangladesh.
• Account data: username, encrypted password, account registration date, account status, and communication preferences.
• Financial data: deposit and withdrawal transaction records, bKash/Nagad/Rocket account references (not full credentials), transaction amounts, timestamps and processing status.
• Gaming data: game history, bet amounts, win/loss records, session durations, bonus usage and responsible gaming tool settings.
• Technical data: IP address, browser type and version, operating system, device model, screen resolution, referrer URL and cookie identifiers.

jlbed does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily disclosed in connection with a responsible gaming self-exclusion request.

jlbed processes your personal data for specific, legitimate purposes. We do not process your data beyond what is necessary for those purposes. The primary purposes for which jlbed uses your personal data are:

• Account creation and management: to register your account, verify your identity through KYC, maintain your account profile and manage account security.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records.
• Platform operation: to deliver the gaming and betting services you request, personalise your experience, and ensure the platform performs correctly on your device.
• Legal and regulatory compliance: to comply with anti-money laundering obligations, fraud prevention requirements, and any other applicable legal or regulatory requirements.
• Customer support: to respond to your queries, complaints and requests, and to improve the quality of our support service.
• Responsible gaming: to monitor gaming behaviour for signs of problem gambling, enforce self-exclusion orders and deposit limits, and contact players who may need support.

jlbed processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: processing required to perform our contract with you, including account management, payment processing and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering laws, fraud prevention obligations and data retention requirements.
• Legitimate interests: processing necessary for jlbed's legitimate business interests, such as fraud detection, platform security, improving our services and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: processing based on your explicit consent, such as sending you marketing communications or processing health-related information in connection with a responsible gaming request. You may withdraw consent at any time.

jlbed does not sell, rent or trade your personal data to third-party marketers under any circumstances. jlbed may share your personal data with the following categories of third parties only where necessary and only to the minimum extent required:

• Payment processors: bKash, Nagad, Rocket, Upay and card network processors receive only the transaction data required to process your specific payment request. They do not receive your full account profile or gaming history.
• KYC and identity verification providers: specialist third-party services that assist jlbed in verifying the authenticity of identity documents submitted during account registration. These providers are bound by strict data processing agreements.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other game studios receive session tokens and anonymised game-round data required to deliver their games. They do not receive your personally identifiable information.
• Regulatory and law enforcement authorities: jlbed will disclose personal data to competent authorities where required by applicable law, court order or regulatory direction. jlbed will notify you of such disclosure where legally permitted to do so.

jlbed takes the security of your financial data with the utmost seriousness. When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, jlbed records only the mobile wallet reference number and transaction amount necessary to reconcile the payment. Full mobile wallet credentials, PIN numbers and OTPs are never transmitted to or stored by jlbed. When you transact via Visa or Mastercard, card processing is handled entirely by our PCI-DSS compliant payment gateway partner. jlbed does not store full card numbers, CVV codes or card expiry dates on its servers.

Transaction records are retained for a minimum period required by applicable financial regulations for audit and anti-money laundering compliance purposes. During this retention period, transaction records are stored in encrypted form and access is restricted to authorised jlbed compliance personnel only.

jlbed uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file placed on your device when you visit jlbed.pro. jlbed uses the following categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your preferences such as language setting and responsible gaming tool configurations. These cookies expire at the end of your browser session unless you select a persistent preference.
• Analytics cookies: collect anonymised data about how visitors use the platform — pages visited, time spent, errors encountered — to help jlbed improve service quality. Analytics data is aggregated and does not identify individual users.
• Security cookies: used by jlbed's fraud detection and bot-prevention systems to distinguish genuine users from automated scripts. These cookies are essential for platform integrity and cannot be disabled.

jlbed does not use third-party advertising cookies or cross-site tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies may prevent you from accessing certain features of the platform.

jlbed retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the lifetime of your account plus 5 years after account closure; KYC identity documents are retained for 5 years from the date of submission or from account closure, whichever is later; financial transaction records are retained for a minimum of 5 years from the transaction date to satisfy anti-money laundering and tax compliance requirements; support and communication records are retained for 2 years from the date of the last interaction.

When the applicable retention period expires and no legal obligation requires continued retention, jlbed will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Data that has been anonymised falls outside the scope of this Privacy Policy as it can no longer be used to identify you.

jlbed implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Key security measures include: SSL/TLS encryption for all data in transit between your browser and the jlbed platform; AES-256 encryption for sensitive data stored at rest in our databases; strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis; regular security audits and penetration testing of the platform infrastructure; and automated monitoring systems that detect and respond to unusual account activity in real time.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlbed will notify you without undue delay, and in any case within 72 hours of becoming aware of the breach, providing details of the nature of the breach, the likely consequences, and the measures taken or proposed to address it.

Subject to applicable law, you have the following rights in relation to your personal data held by jlbed. To exercise any of these rights, contact our support team at [email protected]. jlbed will respond to all data rights requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data jlbed holds about you and information about how it is processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data jlbed holds about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jlbed's legal retention obligations.
• Right to restriction: you may request that jlbed restricts processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where processing is based on your consent or on a contract, you may request that jlbed provides your personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jlbed will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive. If jlbed is unable to fulfil your request, we will explain the reason in writing. If you are not satisfied with jlbed's response to a data rights request, you may contact our support team to escalate your complaint.

The jlbed platform is strictly intended for adults aged 21 and above. jlbed does not knowingly collect personal data from individuals under 21 years of age. If jlbed discovers or is notified that a registered user is under 21 years of age, the account will be immediately closed, all associated personal data will be deleted (subject to any mandatory legal retention obligations), and any deposited funds will be returned to the originating payment method after identity verification. If you are a parent or guardian and believe that a person under 21 has registered an account with jlbed, please contact us immediately at [email protected].

jlbed reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Privacy Policy, jlbed will post a notice on the platform and, where practicable, notify registered users by email. The updated Privacy Policy will take effect from the date it is published on this page. The "Last updated" date at the top of this page indicates when the most recent revision was made.

Your continued use of the jlbed platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised policy. It is your responsibility to review this Privacy Policy periodically to stay informed of any changes. If you do not agree with any updated Privacy Policy, you should stop using the platform and contact our support team to close your account.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way jlbed processes your personal data, please contact our dedicated privacy support team. We are available 24 hours a day, 7 days a week, and we aim to respond to all privacy-related enquiries within 2 business days.